The Crisis Center of Tampa Bay has an extraordinary workforce comprised of compassionate, competent and devoted individuals working to support and improve the lives of people in crisis throughout the Tampa Bay area. Benefits are a key component of retaining our staff, and through our partnership with Alltrust, I have confidence we’re offering the right benefits for our staff and culture, at the best possible price. Alltrust provides superior core benefit program management, including a thorough program review and analysis, market negotiation and employee education and enrollment. Our dedicated Alltrust team works closely with our carriers and payroll vendor to ensure all aspects of benefit administration run smoothly, and they complete ongoing performance reviews of plan utilization and claim management. Alltrust also keeps our HR team current on all key elements of health care reform and guides us through changes so we’re able to plan and handle new responsibilities. When we encounter challenges, Alltrust quickly steps in and takes the lead or provides direction. Alltrust consistently goes above and beyond to provide incredible service, and I’m confident that if we need support, they’ll be there.
Above everything, Alltrust excels in customer service.
Their response time is remarkable, and they truly understand the importance of providing a thorough response. Our employees have stressful positions and limited time to provide critical services to our clients. If staff have questions related to benefits, the last thing I want is for them to be stressed or to spend unnecessary time researching these issues. I rely on Alltrust to research any questions or concerns they may have, and regularly direct staff to the Alltrust.
Alltrust is an excellent employee benefits broker – top notch; but that’s not what sets them apart. Alltrust takes the time to understand our mission “to ensure that no one has to go through crisis alone”. They understand the services we offer and serve as Crisis Center ambassadors in the community to increase awareness. They spend the time to get to know our staff, and work to ensure staff know and trust them as a resource. They’re proud to work with us, and us with them. We collectively focus on people to enrich the lives of others. We’re not simply a “client”, and they’re not just a “vendor”. I think of Alltrust as part of our Crisis Center team!
Katie Androff, Vice President of Talent Management, Crisis Center of Tampa Bay